DELIVERY AND RETURNS

Delivery

Orders are dispatched and delivered, as a rule, within an estimated period of 8 to 12 working days from payment confirmation, without prejudice to any delays attributable to the carrier or force majeure events.

Shipping costs are the responsibility of the customer, unless otherwise expressly stated by Celicerca.

Where multiple separate orders are placed, shipping costs will be charged individually for each order.

Shipping Methods

Celicerca works with specialised transport companies to ensure deliveries are made safely and efficiently.

All shipments include a tracking number, which will be sent to the customer by email after dispatch.

Large or heavy items may be shipped on pallets and transported by heavy goods vehicles. In such cases, the customer must ensure that the delivery location has suitable conditions for unloading.

Shipping Costs

Shipping costs are automatically calculated at checkout according to the destination and weight of the products.

Order Processing

Orders are processed on working days only.

Orders confirmed by 3:00 PM are generally processed on the same working day. Orders placed after this time, on weekends or public holidays, will be processed on the next working day.

If the postcode is outside the delivery area, please contact Celicerca on 249 095 284 or by email at geral@celicerca.com.

Right of Withdrawal and Returns

Under applicable legislation, consumers have a period of 14 days from receipt of their order to exercise their right of withdrawal without providing any reason.

Return requests may be submitted through the website or by contacting customer support.

After the returned item has been received and inspected, customers may choose one of the following options:

• Refund of the amount paid by bank transfer;

• Issue of a shopping voucher valid for 6 months for use in Celicerca physical stores or online shop.

Returned items must be in the same condition as received and, whenever possible, include their original packaging, accessories and documentation.

The direct cost of returning goods is borne by the customer, except in cases involving defects or lack of conformity.

Complaints Book

The Complaints Book is available at Celicerca's facilities, Zona Industrial de Vilar dos Prazeres, Rua da Indústria, Caneiro, 2490-742 Ourém, as well as through the Electronic Complaints Book.